Personalised Mug - Vintage Country Flowers

Can I order over the telephone?

If you’d like to order over the telephone, please call our team on 01746 766876. We are open Monday to Friday, from 9:00 to 5:15. If you call out of office hours, we will contact you the next working day. Simply leave us a message or email [email protected] so we can get back to you.

What happens after my order has been placed?

Once you’ve placed an order, you will soon receive confirmation via email. This acts a receipt, showing the products purchased, the total cost, and the delivery details. Please check this email thoroughly and inform us if there are any errors as soon as possible so we can help. If you do make changes to your original order, any automated emails you receive later will still display the original order details, but don’t worry; we have your amended copy on our systems.

Next, you will receive a second email notification informing you that the order has been dispatched. The email contains information on the postage methods and any tracking details.

Can I alter or cancel my order (or part of my order)?

If we have not begun to process your order, we may still be able to change or cancel it.

If artwork has been set but not yet printed, an artwork charge will apply (the price of the charge can vary depending on the product).

If your order has been printed but not yet dispatched, we are unfortunately unable to cancel it.

If you need to make any changes or cancel your order, we will do our best to assist you. Please call us on 01746 766876 or email [email protected] to discuss your requirements.